Last updated: 21/10/2024
We want you to be fully satisfied with your purchase from Small Campsites. If you are not completely happy with your order, we’re here to help with returns, exchanges, and refunds.
1. Returns
You have the right to return any eligible items within 14 days of receiving your order, provided the products are unused and in their original packaging.
Eligibility for Returns
- Items must be unused, unwashed, and in the same condition that you received them.
- The product must be in its original packaging.
- Proof of purchase (such as an order confirmation or receipt) is required to process a return.
Non-returnable Items
The following items cannot be returned due to their nature, hygiene reasons, or safety concerns:
- Perishable goods, such as food items and camping gas or fuel canisters.
- Hygiene-related products, including sleeping bags, bedding, portable camping toilets, and toiletries (if opened or used).
- Custom-made or personalised items, such as engraved products or custom camping gear.
- Electrical and safety equipment, like portable fridges, generators, fire extinguishers, and CO2 detectors (once opened or used).
- Fuel and hazardous goods, including pressurised gas canisters and similar hazardous items.
- Tent and awning accessories, such as tents, awnings, pegs, poles, or ropes (once used or opened).
2. How to Return an Item
To initiate a return, please contact us at [email protected] with your order details. We will provide you with instructions on how to return the item. You are responsible for covering the cost of return postage unless the item is faulty or incorrect.
Return Address
7 Burnham Road, Christchurch, Dorset, BH23 7LZ
Please ensure that the item is securely packaged and sent using a trackable service. We are not responsible for returns lost in transit.
3. Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.
Late or Missing Refunds
If you haven’t received your refund after 14 days, please check with your bank or card provider, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] for assistance.
5. Shipping Costs
You are responsible for paying your own postage costs for returning your item unless the return is due to an error on our part (e.g., incorrect or faulty items). Original postage costs are non-refundable.
If you are returning an item because it is faulty or incorrect, we will cover the return postage cost.
6. Cancellations
You may cancel your order for a full refund if the order has not yet been dispatched. Please contact us as soon as possible at [email protected] to cancel your order.
If the order has already been dispatched, you will need to follow the return process outlined above.